« Explain it to me | Main | I am not an evil whore who wants to turn the US into a Communist Soddom and Gommorah »

November 09, 2004

Credit where credit is due

This last weekend my oldest daughter (16) flew out to Salt Lake City to attend a student conference. On the trip back home on Sunday her Delta flight had a rough landing in Boise due to heavy fog. They were one of the last flights to land until sometime Monday morning.

My daughter didn't know what to do. She had no money and was told that she couldn't spend the night at the airport. After a series of phone calls one of the student conference coordinators was able to make arrangements with an airline to put my daughter up in a hotel for the night.

Now... since she came in on Delta, it was really their burden to carry. But, they refused. Her connecting flight was Horizon Air and, even though they were under no obligation to do so, they agreed to put her up in a nearby hotel, arrange transportation and feed her. They didn't have to do this! But, they did.

So, an FYI to parents with kids flying on the West Coast... go with Horizon Air if you can. They definitely went above and beyond the call of duty for my daughter, and have more than earned the props I'm sending their way here.

Boos and hisses to Delta Air for incredibly bad customer service!

Posted by Kevin at November 9, 2004 10:25 AM